Customer Success Manager (Technical Onboarding)

TLNT; United States; Remote; MXN 1,097,000 - 2,012,000; Full time

Benefits offered by this job

Remote from LATAM

Opportunity to impact product

Job summary

TLNT is an early-stage, AI-first healthtech startup offering a fully remote Customer Success Manager role. You will own the clinic experience from signed contract through go-live and ongoing support, handling onboarding, training, integrations, and platform configuration across English- and Spanish-speaking clinics in North and Central America.

You’ll work with the founders in a fast-moving team, applying AI tools and light coding to speed up workflows and ensure clients realize real results.

Qualifications

• Fully fluent written and spoken English and Spanish are required.
• 3–5 years as a CSM, technical onboarding specialist, implementation specialist, or similar.
• Experience at a tech startup or scale-up with <200 employees.
• B2B SaaS experience, ideally supporting business owners.

Responsibilities

• Own onboarding for each clinic from kickoff to go-live.
• Configure clinic-branded patient portal, AI coordinator, and automations.

Skills

Fluent English

Fluent Spanish

Onboarding expertise

Customer-facing communication

Autonomous work

Tools

APIs

Webhooks

Integrations

Twilio / messaging tools

AI tools

Job description

Join a team that puts people at the center of everything.

At TLNT, we believe that recruitment is more than just filling roles — it's about connecting humans with humans. We're a people-first organization partnering with top U.S. companies to help them grow by attracting exceptional talent, and we know that the right content can open the right doors.

This is an excellent opportunity to grow your career with a leading US-based company — fully remote.

You’ll join an early-stage, AI-first healthtech startup building the technology platform for specialty medical clinics — practices where patients often travel across borders for treatment. One product replaces scattered WhatsApp threads and days-late PDF quotes: a CRM, a fully branded patient portal, AI coordinators that answer patients in real time, and automation, all HIPAA-compliant. Clinics on the platform report turning roughly 70% more inquiries into paying patients within six months.

As Customer Success Manager, you’ll own each clinic's experience from signed contract through go-live and beyond. This is a true hybrid role: you’re the clinics' main point of contact — running onboarding, training their teams, and making sure they get real results — and you also own the technical side of implementation: setting up integrations, configuring the platform, and finding and fixing issues before they reach engineering.

You’ll work directly with the founders in a small, fast-moving team and help shape how the company onboards and supports clinics as it grows. Many of the clinics, across North and Central America, are Spanish-speaking — so you’ll move between English and Spanish every day.

What You Do

• Onboarding, end to end. Own onboarding for every new clinic, from kickoff to go-live.
• Platform setup. Configure each clinic's branded patient portal, AI coordinator, and automations.
• Integrations. Connect clinic channels and tools — WhatsApp, email, phone (Twilio), and calendars.
• Training. Train clinic teams in English and Spanish and help them adopt the platform day-to-day.
• Troubleshooting. Identify and resolve technical issues yourself, escalating to engineering only when needed.
• AI and light code. Use AI tools and light coding to fix small problems and speed up your own work.
• Playbooks. Build and improve the onboarding playbooks, help docs, and SOPs.
• Clinic health. Monitor each clinic's health and step in early when usage or results drop.
• Growth. Spot upsell and referral opportunities with happy clients.
• Voice of the customer. Share customer feedback and product insights directly with the founders.

What You Bring

• Fully fluent written and spoken English and Spanish — both are required.
• 3 to 5 years as a CSM, technical onboarding specialist, implementation specialist, or similar.
• Recent experience at a tech startup or scale-up with fewer than 200 employees.
• B2B SaaS experience, ideally supporting business owners.
• Hands-on technical skills: comfortable with APIs, webhooks, integrations, and debugging.
• Daily use of modern AI tools in your work.
• Excellent communication skills with non-technical clients.
• Highly organized, autonomous, and accountable — you own your work without constant direction.
• Availability to work 9:00 AM to 5:00 PM CST.

Nice to Have

• Experience in healthcare, medtech, or with medical clinics.
• Twilio, WhatsApp Business API, or similar messaging tools.
• CRMs, patient portals, or practice management software.
• Light coding or "vibe coding" experience.
• Building onboarding playbooks from scratch at an early-stage company.

You'll Be a Great Fit If

You're equally comfortable on a call with a clinic owner and inside a webhook log — and you'd rather fix the problem yourself than hand it off. You like small teams, move fast and enjoy figuring things out without a manual. You pick up new tools quickly, already use AI to work smarter, and care about clients getting real results.

Salary & Perks

• Competitive USD Pay: We hire top talent and compensate accordingly.
• Work directly with the founders and shape how customer success is built.
• This is a full-time, long-term position with room to grow.
• Schedule: 9:00 AM to 5:00 PM CST.
• The position is immediately available and requires entering into an independent contractor agreement.
• 100% remote from Latin America, with Mexico preferred.