Customer-Obsessed Service Advisor | CSI Driver | Upsell Pro

Marhofer Hyundai Inc; Cuyahoga Falls (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Marhofer Hyundai Inc. is seeking a responsive Service Advisor to be the primary liaison between customers and the service department at the dealership. You will greet guests, listen to concerns, write detailed repair orders, and estimate costs to keep operations moving smoothly.

You will coordinate with technicians and parts, provide timely status updates, promote service specials, and strive to maintain high CSI through exceptional service and effective upselling of maintenance plans.

Qualifications

• Customer-service focused with strong communication and problem-solving.
• Ability to write clear, accurate repair orders and cost estimates.
• Experience with dealership service processes and high-volume drives.

Responsibilities

• Greet customers and assess vehicle concerns.
• Write repair orders and provide cost estimates.
• Review inspections and coordinate with technicians and parts.
• Provide proactive status updates and resolve concerns promptly.
• Upsell maintenance services and promote service plans.

Skills

Communication

Active listening

Customer service

Education

High school diploma

Associate's degree

Tools

CDK

Reynolds & Reynolds

Job description

Marhofer Hyundai Inc. is seeking a responsive Service Advisor to be the primary liaison between customers and the service department at the dealership. You will greet guests, listen to concerns, write detailed repair orders, and estimate costs to keep operations moving smoothly.

You will coordinate with technicians and parts, provide timely status updates, promote service specials, and strive to maintain high CSI through exceptional service and effective upselling of maintenance plans.