Automotive Service Advisor & Customer Liaison

Hyundai Motor America; Town of Canandaigua (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Hyundai Motor America is seeking a service consultant to initiate automotive services and repairs by identifying vehicle performance issues and service requests. The role involves verifying warranty coverage, developing estimates, writing repair orders, and maintaining customer records.

You will act as the communicator between customers and technicians, ensuring service needs are understood and recommended repairs are conveyed clearly to customers.

Qualifications

• High School education required.
• Experience in customer-facing roles preferred.

Responsibilities

• Initiate automotive services and repairs by identifying vehicle performance problems and service requests.
• Verify warranty and service contract coverage; develop estimates; write repair orders; maintain customer records.
• Serve as the liaison between customer and technician, ensuring customer needs are understood and recommended services are communicated clearly to the customer.

Skills

Customer service

Communication

Education

High School Diploma

Job description

Hyundai Motor America is seeking a service consultant to initiate automotive services and repairs by identifying vehicle performance issues and service requests. The role involves verifying warranty coverage, developing estimates, writing repair orders, and maintaining customer records.

You will act as the communicator between customers and technicians, ensuring service needs are understood and recommended repairs are conveyed clearly to customers.