Automotive Service Advisor: Customer-Centric Repair Liaison

Hyundai Motor America; Lafayette (IN); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) retirement plan with employer  

Factory training and careerdevelopment

Employee discounts on vehicles, parts,

Job summary

Hyundai Motor America is seeking a Service Consultant to initiate automotive services by assessing vehicle performance issues and service requests. You will verify warranty coverage, develop estimates, write repair orders, and maintain customer records.

You will serve as the main communicator between customers and technicians, ensuring needs are understood and repairs are clearly conveyed to customers, with a focus on high CSI and customer satisfaction.

Qualifications

• Experience as automotive service advisor or similar role preferred (Hyundai/Kia experience a plus).
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Basic computer skills and familiar with dealership management software (Tekion, CDK, Reynolds & Reynolds).
• Valid driver’s license with clean driving record.
• Customer-focused mindset and a positive, team-oriented attitude.

Responsibilities

• Greet customers promptly in a friendly and professional manner.
• Listen to customer concerns and accurately document vehicle service needs.
• Provide repair and maintenance recommendations using factory guidelines.
• Prepare accurate repair orders and obtain proper approvals.
• Communicate clearly with technicians, ensuring customer concerns are addressed.
• Keep customers informed on repair status, costs, and completion times.
• Review completed repairs with customers, ensuring satisfaction before vehicle delivery.
• Promote dealership-recommended maintenance services and Hyundai programs.
• Maintain high CSI (Customer Satisfaction Index) scores through excellent service.

Skills

Communication skills

Interpersonal skills

Multitasking

Customer-focused mindset

Team-oriented attitude

Education

High School

Tools

Tekion

CDK

Reynolds & Reynolds

Job description

Hyundai Motor America is seeking a Service Consultant to initiate automotive services by assessing vehicle performance issues and service requests. You will verify warranty coverage, develop estimates, write repair orders, and maintain customer records.

You will serve as the main communicator between customers and technicians, ensuring needs are understood and repairs are clearly conveyed to customers, with a focus on high CSI and customer satisfaction.