Automotive Service Advisor — CSI & Upsell Champion

MARHOFER CHEVROLET INC; Stow (OH); Vor Ort; USD 61.000 - 116.000; Vollzeit

Zusammenfassung

MARHOFER CHEVROLET INC in Stow, OH is seeking a Service Advisor to greet customers, assess concerns, and write repair orders with cost estimates. You will review inspections, coordinate with techs and parts, and provide regular status updates to customers.

The role involves promoting service specials, ensuring clear communication with the service department, and driving CSI through upselling maintenance services in a fast-paced dealership environment.

Qualifikationen

• High school diploma or equivalent required.
• Associate degree preferred in automotive tech or business.
• Strong communication and problem solving essential.

Aufgaben

• Greet customers and assess vehicle concerns.
• Write detailed repair orders and provide estimates.
• Review inspections and coordinate with technicians and parts.
• Provide proactive status updates to customers.
• Resolve customer concerns promptly and professionally.
• Promote service specials and maintenance plans.
• Ensure seamless communication between customers and service dept.
• Drive customer service initiatives and CSI improvements.
• Upsell maintenance services and manage high-volume drives.

Kenntnisse

Communication

Active listening

Customer service

Multitasking

Repair order writing

Explain repairs

Ausbildung

High school diploma

Associate's degree

Tools

CDK

Reynolds & Reynolds

Jobbeschreibung

MARHOFER CHEVROLET INC in Stow, OH is seeking a Service Advisor to greet customers, assess concerns, and write repair orders with cost estimates. You will review inspections, coordinate with techs and parts, and provide regular status updates to customers.

The role involves promoting service specials, ensuring clear communication with the service department, and driving CSI through upselling maintenance services in a fast-paced dealership environment.