Automotive Service Concierge — Customer-First Support & Incentives

Potamkinatlanta; Lilburn (GA); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employee discounts

Job summary

Potamkin Hyundai Stone Mountain is seeking a customer-facing Service Advisor to greet customers, understand their vehicle concerns, and coordinate with the service team to prioritize repairs.

You will provide transparent estimates, educate on preventive maintenance, and resolve concerns promptly while maintaining accurate transaction records. The role emphasizes strong communication and multitasking in a fast-paced environment.

Qualifications

• Strong interpersonal and communication skills.
• Basic knowledge of automotive systems and maintenance.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and assist customers, understanding their vehicle concerns.
• Coordinate with the service department to schedule and prioritize repairs.
• Provide transparent cost estimates and explain invoices to customers.
• Educate customers on preventive maintenance and optimal vehicle performance.
• Address and resolve customer concerns promptly and professionally.
• Maintain accurate records of transactions and customer interactions.

Skills

Interpersonal skills

Communication skills

Automotive knowledge

Multitasking

Job description

Potamkin Hyundai Stone Mountain is seeking a customer-facing Service Advisor to greet customers, understand their vehicle concerns, and coordinate with the service team to prioritize repairs.

You will provide transparent estimates, educate on preventive maintenance, and resolve concerns promptly while maintaining accurate transaction records. The role emphasizes strong communication and multitasking in a fast-paced environment.