Customer-Obsessed Retail Sales Leader

The Brand House Collective; Little Rock (AR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Restaurant discounts

Employee merchandise discounts

Job summary

Kirkland’s in Little Rock seeks a Sales Leader who is customer obsessed with strong product knowledge and presentation skills. You will collaborate with the Store Manager to execute store plans and guide the team to deliver outstanding service.

You will model selling behaviors, greet and re-engage customers, educate on loyalty programs, and ensure accurate merchandise presentation and inventory. Weekend/evening availability may be required.

Qualifications

• Minimum 1 year management experience in a retail or service industry.
• Strong communications skills and customer selling experience.
• Able to work weekends, holidays, and evenings.
• Valid Driver license.

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience.
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Leads by example, supports, and holds team accountable to all company policies and procedures
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• Perform other duties as needed

Skills

Customer service leadership

Communication skills

Retail management

Team motivation

Cash handling

Scheduling

Driver license

Education

High School Diploma or GED

College preferred

Tools

POS system

Job description

Kirkland’s in Little Rock seeks a Sales Leader who is customer obsessed with strong product knowledge and presentation skills. You will collaborate with the Store Manager to execute store plans and guide the team to deliver outstanding service.

You will model selling behaviors, greet and re-engage customers, educate on loyalty programs, and ensure accurate merchandise presentation and inventory. Weekend/evening availability may be required.