Customer-Obsessed Retail Sales Leader

The Brand House Collective; Fayetteville (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Kirkland’s is seeking a Sales Leader who is customer-obsessed and skilled in product knowledge and visual presentation. You will drive in-store and online selling while collaborating with the Store Manager to execute store plans and mature the team through coaching and example.

You will supervise daily operations, train staff on loyalty programs, promotions, and merchandise presentation, and ensure a welcoming, brand-aligned shopping experience that supports sales growth.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in a retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Ability to work weekends, holidays, and evenings.
• Ability to operate a Point of Sale system.

Responsibilities

• Leads, supports and values customer selling in-store and online experiences.
• Creates a customer-obsessed culture and guides team performance.
• Contributes to understanding sales growth and store profitability.
• Reads customer cues to deliver exceptional in-store experiences.
• Educates customers on loyalty programs, promotions, and merchandise.
• Represents the brand professionally and adheres to company policies.
• Executes Manager on Duty responsibilities (opening/closing, supervision).
• Assists with freight processing, stockroom organization, and inventory accuracy.
• Supports Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, Innovative Spirit.

Skills

Retail management

Customer selling

Communication skills

Team leadership

Weekend/holiday availability

Physical capability

Driver's license

Brand ambassador

Education

High School Diploma or GED

College preferred

Tools

POS system

Job description

Kirkland’s is seeking a Sales Leader who is customer-obsessed and skilled in product knowledge and visual presentation. You will drive in-store and online selling while collaborating with the Store Manager to execute store plans and mature the team through coaching and example.

You will supervise daily operations, train staff on loyalty programs, promotions, and merchandise presentation, and ensure a welcoming, brand-aligned shopping experience that supports sales growth.