Customer-Obsessed Retail Sales Leader

Kirkland's, Inc.; Wentzville (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Kirkland’s, Inc. is seeking a Sales Leader to drive customer-focused selling and high-quality visual presentation. The role works with the Store Manager to execute business plans and ensures operations run smoothly, guiding the team to deliver an exceptional customer experience.

The Sales Leader will model strong communication, lead by example, and participate in MOD responsibilities, including opening/closing and inventory accuracy. Weekend availability is expected.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in retail or service industry preferred.
• Strong communication skills and customer selling experience required.
• Energetic, people and results oriented with a drive to succeed.
• Valid Driver license.

Responsibilities

• Lead and support customer selling in-store and online (ship to store).
• Model and enforce a customer-obsessed culture focused on greeting, re-engaging, educating, adding on and thanking customers.
• Understand role in sales growth and impact on store profitability.
• Read cues and respond to create an exceptional in-store experience.
• Educate customers on loyalty programs, promotions, and merchandise to support basket growth.
• Represent Kirkland’s Home values and maintain professional conduct with customers and coworkers.
• Perform Manager on Duty tasks: opening/closing, supervision, and daily procedures.
• Assist with freight processing, stockroom organization, and inventory accuracy.

Skills

Customer selling

Interpersonal savvy

Communication

Team leadership

Cash handling/POS

Education

High School Diploma or GED

Tools

POS system

Hand held devices

Job description

Kirkland’s, Inc. is seeking a Sales Leader to drive customer-focused selling and high-quality visual presentation. The role works with the Store Manager to execute business plans and ensures operations run smoothly, guiding the team to deliver an exceptional customer experience.

The Sales Leader will model strong communication, lead by example, and participate in MOD responsibilities, including opening/closing and inventory accuracy. Weekend availability is expected.