Customer-Obsessed Retail Sales Leader

The Brand House Collective; Lansing (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Kirkland's is seeking a Sales Leader who is customer-obsessed, with strong product knowledge and visual presentation skills. You will implement store business plans, guide the team, and model exceptional customer interactions to maximize sales.

This role collaborates with the Store Manager to execute operational processes and drive profitability. The ideal candidate has 1+ year of retail management experience, excellent communication skills, and the ability to work weekends and holidays.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in retail or service industry.
• Strong communications skills and customer selling experience.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Must be able to stand and move around the store for prolonged periods.

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience
• Greets, re-engages, educates, adds on and thanks each customer
• Understanding your role in sales growth and how you contribute and impact store profitability
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Leads by example, supports, and holds team accountable to all company policies and procedures
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• Perform other duties as needed

Skills

Customer service

Leadership

Communication skills

Retail management experience

Education

High School Diploma or GED

Job description

Kirkland's is seeking a Sales Leader who is customer-obsessed, with strong product knowledge and visual presentation skills. You will implement store business plans, guide the team, and model exceptional customer interactions to maximize sales.

This role collaborates with the Store Manager to execute operational processes and drive profitability. The ideal candidate has 1+ year of retail management experience, excellent communication skills, and the ability to work weekends and holidays.