Customer-Obsessed Retail Sales Leader

The Brand House Collective; Knoxville (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

Kirkland’s is seeking a Sales Leader to be customer-obsessed, with strong product knowledge and presentation skills. You will collaborate with the Store Manager to execute store plans and guide the team in delivering excellent customer experiences.

The role emphasizes leading by example, coaching selling behaviors, and maintaining brand standards while ensuring a supportive, professional environment for customers and coworkers. Weekend/evening shifts required.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Valid Driver license.
• Ability to handle and transport company funds to the bank location designated by Kirkland’s.
• Ability to effectively communicate both written and verbally.
• Ability to work weekends, holidays, and evenings.
• Ability to read and interpret company directives, handbook, and manuals.
• Ability to work a flexible schedule to meet the business needs of the store.
• Ability to work independently as well as part of a team.

Responsibilities

• Leads, supports and values customer selling in both the in store and online shopping experience.
• Leads and supports a customer obsessed culture that prioritizes selling behaviors.
• Understanding your role in sales growth and store profitability.
• Read cues and respond appropriately to every customer to create an exceptional in store experience.
• Educates customers on loyalty programs, promotions and merchandise assortment.
• Supports brand ambassador duties by treating customers and coworkers with respect and professionalism.
• Leads by example, supports, and enforces company policies and procedures.
• Executes Manager on Duty (MOD) responsibilities including opening/closing procedures and team supervision.
• Assists in freight processing, stockroom organization, and merchandise presentation.
• Champions Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, Innovative Spirit.
• Performs other duties as needed.

Skills

Strong communication skills

Customer selling experience

People oriented

Results oriented

Drive to succeed

Ability to work weekends

Ability to work holidays

Ability to work evenings

Independent work

Teamwork

Education

High School Diploma or GED

College preferred

Tools

Point of Sale system (POS)

Job description

Kirkland’s is seeking a Sales Leader to be customer-obsessed, with strong product knowledge and presentation skills. You will collaborate with the Store Manager to execute store plans and guide the team in delivering excellent customer experiences.

The role emphasizes leading by example, coaching selling behaviors, and maintaining brand standards while ensuring a supportive, professional environment for customers and coworkers. Weekend/evening shifts required.