Customer-Obsessed Retail Sales Leader

The Brand House Collective; Westlake (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Kirkland’s is seeking a Sales Leader who is customer-obsessed with strong product knowledge and presentation skills. You will implement store business plans and collaborate with the Store Manager to ensure operations run smoothly and that the team delivers outstanding customer service.

You will model behavior, guide the team to maximize sales, and build rapport with customers while leading inventory, pricing, and loyalty awareness.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in a retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Valid Driver license.
• Ability to work weekends, holidays, and evenings.
• Ability to read and interpret company directives, handbook, and manuals.
• Ability to work a flexible schedule to meet the business needs of the store.

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience.
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Leads by example, supports, and holds team accountable to all company policies and procedures
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• Perform other duties as needed

Job description

Kirkland’s is seeking a Sales Leader who is customer-obsessed with strong product knowledge and presentation skills. You will implement store business plans and collaborate with the Store Manager to ensure operations run smoothly and that the team delivers outstanding customer service.

You will model behavior, guide the team to maximize sales, and build rapport with customers while leading inventory, pricing, and loyalty awareness.