Retail Sales Leader: Customer-Obsessed Team Coach

The Brand House Collective; Corpus Christi (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Kirkland’s is seeking a Sales Leader who is customer-obsessed with strong product knowledge and visual presentation skills. You will implement store business plans and collaborate with the Store Manager to execute operations and drive sales, while modeling excellent customer interactions.

You will lead a team, coach staff on loyalty programs and promotions, and ensure a positive in-store experience. Weekend/holiday/evening shifts may be required to meet business needs.

Qualifications

• Minimum 1 year of management experience in retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Ability to work weekends, holidays, and evenings.
• Must be able to ascend/descend a ladder to retrieve stock and stock products on shelves.

Responsibilities

• Leads, supports and values customer selling in both the in store and online shopping experience.
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability.
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience.
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket.
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
• Leads by example, supports, and holds team accountable to all company policies and procedures.
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels.
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit.
• Perform other duties as needed

Skills

Customer selling

Communication skills

Retail management

Team leadership

Education

High School Diploma or GED

Job description

Kirkland’s is seeking a Sales Leader who is customer-obsessed with strong product knowledge and visual presentation skills. You will implement store business plans and collaborate with the Store Manager to execute operations and drive sales, while modeling excellent customer interactions.

You will lead a team, coach staff on loyalty programs and promotions, and ensure a positive in-store experience. Weekend/holiday/evening shifts may be required to meet business needs.