Customer-Obsessed Retail Sales Leader

The Brand House Collective; Paducah (KY); On-site; USD 42,000 - 66,000; Full time

Job summary

Kirkland's is seeking a Sales Leader to drive customer-focused selling in-store and online, while modeling exceptional service and brand-aligned behavior. You will collaborate with the Store Manager to execute business plans, supervise the team, and ensure smooth store operations.

Role emphasizes guiding the team in customer interactions, presenting strong product knowledge, and upholding Kirkland’s values in all duties. Weekend/evening availability required.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in retail or service industry.
• Strong communications skills and customer selling experience required.
• Ability to work weekends, holidays and evenings.

Responsibilities

• Lead, support and value customer selling in-store and online.
• Cultivate a customer-obsessed culture and proactive selling behaviors.
• Understand role in sales growth and store profitability.
• Engage customers to create exceptional in-store experiences.
• Educate customers on loyalty programs and promotions.
• Represent brand values with professionalism and respect.
• Uphold company policies and procedures.
• Perform MOD duties including opening/closing and supervision.
• Assist in freight, stockroom organization, pricing and inventory accuracy.
• Champion Kirkland’s Home Values in daily actions.
• Perform other duties as needed.

Skills

Customer selling experience

Retail management

Strong communication skills

Team leadership

Flexible schedule

Education

High School Diploma or GED

College preferred

Tools

POS system

Inventory management

Job description

Kirkland's is seeking a Sales Leader to drive customer-focused selling in-store and online, while modeling exceptional service and brand-aligned behavior. You will collaborate with the Store Manager to execute business plans, supervise the team, and ensure smooth store operations.

Role emphasizes guiding the team in customer interactions, presenting strong product knowledge, and upholding Kirkland’s values in all duties. Weekend/evening availability required.