Customer-Obsessed Retail Sales Leader

The Brand House Collective; Allen (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Kirkland’s is seeking a Sales Leader to drive customer-obsessed selling with strong product knowledge and visual presentation skills. You will implement store business plans and ensure operational processes are executed in collaboration with the Store Manager and team, serving as a role model for excellent customer interactions.

This position requires comfort in building rapport with customers and teammates, and a commitment to representing Kirkland’s values in every interaction.

Qualifications

• High school diploma or GED required; college preferred.
• Minimum 1 year management experience in retail or service industry preferred.
• Strong communication and customer selling skills required.
• Ability to work weekends, holidays, and evenings.
• Must be able to lift/move bags and merchandise as part of job duties.

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience.
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively greeting, re-engaging, educating, adding on and thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability.
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience.
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket.
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
• Leads by example, supports, and holds team accountable to all company policies and procedures.
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels.
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• Perform other duties as needed.

Skills

Customer selling experience

Strong communication skills

Retail management experience

Team leadership

Brand ambassador

Operational excellence

Education

High School Diploma or GED

College preferred

Tools

POS system

Handheld devices

Job description

Kirkland’s is seeking a Sales Leader to drive customer-obsessed selling with strong product knowledge and visual presentation skills. You will implement store business plans and ensure operational processes are executed in collaboration with the Store Manager and team, serving as a role model for excellent customer interactions.

This position requires comfort in building rapport with customers and teammates, and a commitment to representing Kirkland’s values in every interaction.