Customer Insights & Support Analyst

Pratt Industries, Inc.; Lower Macungie Township (Lehigh County); On-site; USD 45,000 - 65,000; Full time

Job summary

Pratt Industries, Inc. is seeking a Customer Support Analyst to analyze and communicate measurements of business activity describing customer service and experience.

This role focuses on data-driven insights, analytics, reports and presentations for stakeholders. You will work closely with production and logistics to transfer orders, maintain spreadsheets, build shipping folders, and support customer requirements in a fast-paced plant environment.

Qualifications

• High school diploma or GED required.
• Experience in a manufacturing environment preferred.
• Computer data-entry experience preferred.
• Experience in the corrugated box industry preferred.

Responsibilities

• Communicate at a high level with production staff, management and customers.
• Perform data entry and maintain spreadsheets and reports.
• Transfer orders and print production orders and labels.
• Coordinate shipments and maintain customer files and forms.
• Support data-driven analytics and provide insights to stakeholders.

Skills

Communication

Data entry

Analytical thinking

Multi-tasking

Self-motivation

Education

High school diploma or GED

Tools

Microsoft Office

Supply Connect

TMS

TMC

Job description

Pratt Industries, Inc. is seeking a Customer Support Analyst to analyze and communicate measurements of business activity describing customer service and experience.

This role focuses on data-driven insights, analytics, reports and presentations for stakeholders. You will work closely with production and logistics to transfer orders, maintain spreadsheets, build shipping folders, and support customer requirements in a fast-paced plant environment.