Customer Experience Analytics Analyst

Pratt Industries, Inc.; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Pratt Industries, Inc. is seeking a Customer Support Analyst to focus on data collection, analysis and reporting to improve customer service and experience. This role emphasizes delivering data-driven insights to help the organization understand customer needs and improve service levels.

The position requires collaboration with production, logistics and sales teams, and relies on tools like Supply Connect, TMS and MS Office to generate dashboards, reports and actionable metrics for stakeholders.

Qualifications

• High school diploma or GED.
• Experience in a manufacturing environment preferred.
• Computer data-entry experience is required.
• Experience in the corrugated box industry is preferred.

Responsibilities

• Communicate effectively with production staff, management and customers.
• Carry out general office duties and data entry tasks.
• Maintain accurate reports and prepare data for distribution.
• Coordinate shipments by scheduling pickups and processing related documents.
• Review backlog and keep managers informed of issues.
• Ensure quality standards and safety procedures are followed.

Skills

Communication

Data entry

Computer literate

Multi-tasking

Independent work

Education

High school diploma or GED

Tools

Supply Connect

TMS

TMC

Microsoft Office

Job description

Pratt Industries, Inc. is seeking a Customer Support Analyst to focus on data collection, analysis and reporting to improve customer service and experience. This role emphasizes delivering data-driven insights to help the organization understand customer needs and improve service levels.

The position requires collaboration with production, logistics and sales teams, and relies on tools like Supply Connect, TMS and MS Office to generate dashboards, reports and actionable metrics for stakeholders.