Customer Insights & Analytics Analyst

Pratt Industries; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Full benefits package

Paid time off

Job summary

Pratt Industries is seeking a Customer Support Analyst to analyze and communicate measurements of business activity related to customer service and experience. The role focuses on data-driven insights, reports and presentations for stakeholders, driving improvements across the plant and distribution center.

The position emphasizes high-level communication, data entry, and reporting in a manufacturing environment, with responsibilities spanning order data transfer, report generation, and

Qualifications

• High school diploma or GED is required.
• Experience working in a manufacturing environment preferred.
• Computer data-entry experience required.
• Experience in the corrugated box industry is a plus.
• Excellent communication skills and ability to read and interpret documents.

Responsibilities

• Communicate effectively with production employees, management and customers.
• Be computer literate and perform general office duties.
• Input data into customer sites such as TMS, TMC.
• Coordinate shipment pickup appointments and manage related tasks.
• Scan and email all BOL to Retail’s Central Receiving Manager.

Skills

Communication

Multi-tasking

Data entry

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Pratt Industries is seeking a Customer Support Analyst to analyze and communicate measurements of business activity related to customer service and experience. The role focuses on data-driven insights, reports and presentations for stakeholders, driving improvements across the plant and distribution center.

The position emphasizes high-level communication, data entry, and reporting in a manufacturing environment, with responsibilities spanning order data transfer, report generation, and