Customer Experience & Analytics Analyst

Pratt Industries, Inc.; Macungie (Lehigh County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid vacation

Paid holidays

Parental leave

Job summary

Pratt Industries is seeking a Customer Support Analyst to support our customers' needs and provide data-driven insights through analytics and reports. The role emphasizes communicating with production teams, management and customers, and maintaining accurate data across systems.

The position requires high school education, manufacturing experience, and proficiency with Microsoft Office to generate timely, actionable insights for stakeholders.

Qualifications

• High school diploma or GED.
• Experience working in a manufacturing environment preferred.
• Computer data-entry experience required.
• Experience in the corrugated box industry preferred.

Responsibilities

• Communicate effectively with production employees, management and customers.
• Perform general office duties and data entry tasks.
• Transfer built orders into systems, print production orders and maintain reports.
• Print production labels and related forms; review backlog.
• Coordinate shipments and assist with customer requirements.

Skills

Communication

Data entry

Attention to detail

Analytical thinking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Pratt Industries is seeking a Customer Support Analyst to support our customers' needs and provide data-driven insights through analytics and reports. The role emphasizes communicating with production teams, management and customers, and maintaining accurate data across systems.

The position requires high school education, manufacturing experience, and proficiency with Microsoft Office to generate timely, actionable insights for stakeholders.