Customer Happiness Specialist — Quick-Response CSR Role

Staffmark Group; Wilmington (IL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Comprehensive Benefits

Life Insurance and Disability Coverage

Optional 401(k) Plan

Supportive Team Environment

Job summary

Staffmark Group in Wilmington, IL is hiring a Customer Service Representative. You will respond to inquiries by phone and email, process orders, and work to resolve questions and complaints while delivering friendly, professional service.

This role offers a competitive hourly pay rate of $21.00, with comprehensive benefits and growth opportunities within Staffmark’s customer service career path. Schedule includes Wednesday 12:00 PM-6:00 PM and Thursday-Saturday 6:00 AM-6:00 PM, with a supportive

Qualifications

• High school diploma or GED preferred.
• Basic computer and data entry skills required.
• Ability to learn company procedures, systems, and customer service processes.

Responsibilities

• Respond to customer inquiries by phone and email.
• Process orders accurately and efficiently.
• Handle customer questions, complaints, and concerns.
• Provide order updates and resolve customer issues.
• Maintain accurate records and follow company procedures.

Skills

Customer service

Verbal communication

Written communication

Data entry

Education

High school diploma or GED

Job description

Staffmark Group in Wilmington, IL is hiring a Customer Service Representative. You will respond to inquiries by phone and email, process orders, and work to resolve questions and complaints while delivering friendly, professional service.

This role offers a competitive hourly pay rate of $21.00, with comprehensive benefits and growth opportunities within Staffmark’s customer service career path. Schedule includes Wednesday 12:00 PM-6:00 PM and Thursday-Saturday 6:00 AM-6:00 PM, with a supportive