Customer Happiness Specialist — Support & Orders Pro

Staffmark; Wilmington (IL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Comprehensive Benefits including med,

Life Insurance and Disability

Optional 401(k) Plan

Supportive Team Environment

Job summary

Staffmark is seeking a Customer Service Representative in Wilmington, IL to deliver outstanding service. You will respond to inquiries, process orders, and address concerns across phone and email channels, maintaining accurate records and collaborating with internal teams.

The role emphasizes customer satisfaction, attention to detail, and the ability to stay organized in a fast-paced environment. Competitive pay and benefits are highlighted in the posting.

Qualifications

• High school diploma or GED preferred.
• Basic computer and data entry skills required.
• Ability to learn company procedures, systems, and CS processes.
• Previous customer service experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational, multitasking, and time management abilities.
• Tech-savvy and comfortable working with computer systems and email.
• Professional attitude with the ability to remain calm in a fast-paced environment.

Responsibilities

• Respond to customer inquiries by phone and email.
• Process orders accurately and efficiently.
• Handle customer questions, complaints, and concerns.
• Provide order updates and resolve customer issues.
• Maintain accurate records and follow company procedures.

Skills

Communication

Verbal communication

Written communication

Time management

Multitasking

Tech-savvy

Education

High school diploma or GED

Tools

Email systems

Data entry tools

Job description

Staffmark is seeking a Customer Service Representative in Wilmington, IL to deliver outstanding service. You will respond to inquiries, process orders, and address concerns across phone and email channels, maintaining accurate records and collaborating with internal teams.

The role emphasizes customer satisfaction, attention to detail, and the ability to stay organized in a fast-paced environment. Competitive pay and benefits are highlighted in the posting.