Customer Service Representative

Staffmark Group; Wilmington (IL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Comprehensive Benefits

Life Insurance and Disability Coverage

Optional 401(k) Plan

Supportive Team Environment

Job summary

Staffmark Group in Wilmington, IL is hiring a Customer Service Representative. You will respond to inquiries by phone and email, process orders, and work to resolve questions and complaints while delivering friendly, professional service.

This role offers a competitive hourly pay rate of $21.00, with comprehensive benefits and growth opportunities within Staffmark’s customer service career path. Schedule includes Wednesday 12:00 PM-6:00 PM and Thursday-Saturday 6:00 AM-6:00 PM, with a supportive

Qualifications

• High school diploma or GED preferred.
• Basic computer and data entry skills required.
• Ability to learn company procedures, systems, and customer service processes.

Responsibilities

• Respond to customer inquiries by phone and email.
• Process orders accurately and efficiently.
• Handle customer questions, complaints, and concerns.
• Provide order updates and resolve customer issues.
• Maintain accurate records and follow company procedures.

Skills

Customer service

Verbal communication

Written communication

Data entry

Education

High school diploma or GED

Job description

Now hiring for a Customer Service Representative

Location: Wilmington, IL

Pay Rate: $21.00 per hour

Schedule: Wednesday 12:00 PM-6:00 PM | Thursday-Saturday 6:00 AM-6:00 PM

Customer Happiness Specialist (Yes, It\'s a Real Job!)

Looking for Customer Service Representative jobs in Wilmington where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

The Customer Service Representative responds to customer inquiries, processes orders, and resolves complaints in a prompt, courteous, and professional manner.

This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Job Duties

• Respond to customer inquiries by phone and email.
• Process orders accurately and efficiently.
• Handle customer questions, complaints, and concerns.
• Provide order updates and resolve customer issues.
• Maintain accurate records and follow company procedures.

Education Requirements

• High school diploma or GED preferred.
• Basic computer and data entry skills required.
• Ability to learn company procedures, systems, and customer service processes.

Experience Requirements

• Previous customer service experience preferred.
• Experience handling customer inquiries, orders, and problem resolution is a plus.
• Strong verbal and written communication skills.
• Excellent organizational, multitasking, and time management abilities.
• Strong attention to detail and commitment to customer satisfaction.
• Tech-savvy and comfortable working with computer systems and email communication.
• Professional attitude with the ability to remain calm and courteous in a fast-paced environment.

Physical Capabilities

• Ability to sit for extended periods throughout the shift.
• Frequent use of a computer, keyboard, and telephone.
• Ability to view computer screens and process information accurately.
• Ability to communicate effectively with customers and team members throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"The Staffmark team had consistent communication and a friendly demeanor." Staffmark Associate

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs and include anything reportable for federal tax purposes.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.