Customer Service Representative

Staffmark Group; Cincinnati (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Weekly pay

Benefits package

Life Insurance & Disability

401(k) plan

Supportive team environment

Job summary

Staffmark Group is hiring a Customer Service Representative in Cincinnati, OH. The role involves assisting customers, processing quotations, and coordinating order fulfillment to support company growth.

Requirements include a high school diploma or GED and 1+ year in customer service, with strong verbal and written communication and basic MS Office skills. Competitive pay and benefits are offered.

Qualifications

• 1+ years in Customer Service is required.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Strong verbal and written communication skills are essential.

Responsibilities

• Provide exceptional service to internal and external customers.
• Process quotations and sales orders accurately in the ERP system.
• Answer customer inquiries and coordinate order fulfillment.
• Maintain accurate customer and order documentation.
• Identify opportunities to upsell or cross-sell products and services.

Skills

Customer Service

MS Office

Verbal Communication

Written Communication

Customer-Focused

Willingness to Learn

Data Entry

Multitasking

Professionalism

Education

High school diploma or GED

Job description

Now hiring for a Customer Service Representative

Location: Cincinnati, OH

Pay Rate: $22.00 per hour

Schedule: 8:00am-5:00pm Monday-Friday

Talk, Solve, Smile-That's the Job.

Looking for Customer Service Representative jobs in Cincinnati where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

The Customer Service Representative is responsible for providing exceptional service to internal and external customers by processing quotations, entering orders, answering customer inquiries, and coordinating order fulfillment. This position develops product knowledge and business process understanding while building strong customer relationships and supporting the company's growth objectives.

Job Duties

• Customer Support
• Respond promptly to customer phone calls and emails.
• Process customer quotations and sales orders accurately and efficiently.
• Provide order status, pricing, availability, and lead time information.
• Escalate technical or complex customer inquiries when appropriate.
• Resolve routine customer issues while maintaining a positive customer experience.
• Document customer returns, complaints, and quality concerns.
• Order & Quote Processing
• Prepare quotations using established pricing and procedures.
• Enter customer purchase orders accurately into the ERP system.
• Send order acknowledgements.
• Coordinate with Purchasing and Operations to obtain order status.
• Maintain accurate customer and order documentation.
• Customer Relationship Development
• Build positive working relationships with customers and internal teams.
• Demonstrate professionalism, responsiveness, and accountability.
• Learn company products, vendors, and business systems.
• Identify opportunities to upsell or cross-sell products and services.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• 1+ years' experience in Customer Service.
• Basic computer proficiency, including Microsoft Office applications (Excel, Outlook, Word)
• Strong verbal and written communication skills.
• Customer-focused mindset
• Willingness to learn
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"The Staffmark team had consistent communication and a friendly demeanor." Staffmark Associate

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.