Customer Service Representative

Staffmark; Wilmington (IL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Comprehensive Benefits including med,

Life Insurance and Disability

Optional 401(k) Plan

Supportive Team Environment

Job summary

Staffmark is seeking a Customer Service Representative in Wilmington, IL to deliver outstanding service. You will respond to inquiries, process orders, and address concerns across phone and email channels, maintaining accurate records and collaborating with internal teams.

The role emphasizes customer satisfaction, attention to detail, and the ability to stay organized in a fast-paced environment. Competitive pay and benefits are highlighted in the posting.

Qualifications

• High school diploma or GED preferred.
• Basic computer and data entry skills required.
• Ability to learn company procedures, systems, and CS processes.
• Previous customer service experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational, multitasking, and time management abilities.
• Tech-savvy and comfortable working with computer systems and email.
• Professional attitude with the ability to remain calm in a fast-paced environment.

Responsibilities

• Respond to customer inquiries by phone and email.
• Process orders accurately and efficiently.
• Handle customer questions, complaints, and concerns.
• Provide order updates and resolve customer issues.
• Maintain accurate records and follow company procedures.

Skills

Communication

Verbal communication

Written communication

Time management

Multitasking

Tech-savvy

Education

High school diploma or GED

Tools

Email systems

Data entry tools

Job description

Now hiring for a Customer Service Representative
Location: Wilmington, IL
Pay Rate: $21.00 per hour
Schedule: Wednesday 12:00 PM-6:00 PM | Thursday-Saturday 6:00 AM-6:00 PM

Customer Happiness Specialist (Yes, It's a Real Job!)

Looking for Customer Service Representative jobs in Wilmington where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

The Customer Service Representative responds to customer inquiries, processes orders, and resolves complaints in a prompt, courteous, and professional manner.

Job Duties

• Respond to customer inquiries by phone and email.
• Process orders accurately and efficiently.
• Handle customer questions, complaints, and concerns.
• Provide order updates and resolve customer issues.
• Maintain accurate records and follow company procedures.

Education Requirements

• High school diploma or GED preferred.
• Basic computer and data entry skills required.
• Ability to learn company procedures, systems, and customer service processes.

Experience Requirements

• Previous customer service experience preferred.
• Experience handling customer inquiries, orders, and problem resolution is a plus.
• Strong verbal and written communication skills.
• Excellent organizational, multitasking, and time management abilities.
• Strong attention to detail and commitment to customer satisfaction.
• Tech-savvy and comfortable working with computer systems and email communication.
• Professional attitude with the ability to remain calm and courteous in a fast-paced environment.

Physical Capabilities

• Ability to sit for extended periods throughout the shift.
• Frequent use of a computer, keyboard, and telephone.
• Ability to view computer screens and process information accurately.
• Ability to communicate effectively with customers and team members throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"The Staffmark team had consistent communication and a friendly demeanor." Staffmark Associate

What You Will Do

As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

• Respond to customer inquiries by phone and email.
• Process orders accurately and efficiently.
• Handle customer questions, complaints, and concerns.
• Provide order updates and resolve customer issues.
• Maintain accurate records and follow company procedures.

A Customer Service Representative serves as a trusted resource for customers by providing knowledgeable assistance, professional communication, and dependable support. This role combines customer service expertise with organization, problem solving, and attention to detail.

The Customer Service Representative helps create positive customer experiences by responding promptly, maintaining accurate information, and working collaboratively to resolve concerns. Successful candidates contribute directly to customer loyalty and business success.

This career provides an opportunity to build meaningful relationships while delivering exceptional customer service every day.