Dispatch & Customer Service Specialist

Staffmark Group; Des Plaines (IL); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Comprehensive Benefits (medical, dent,

Vision Coverage

Job summary

Staffmark Group in Des Plaines, IL is hiring a Customer Service Representative to assist customers by phone and email, manage orders, and ensure accurate data entry. The role emphasizes friendly, professional communication and problem-solving to deliver outstanding service.

The position offers $20.00 per hour, a Monday–Friday schedule from 8:00 am to 4:30 pm, and comprehensive benefits after eligibility. Previous dispatch or logistics coordination experience is a plus, with proficiency in Excel

Qualifications

• High school diploma or GED required; additional office training is beneficial.
• Customer service experience and strong communication skills are essential.
• Experience with data entry and basic business software is preferred.

Responsibilities

• Answer customer inquiries by phone and email regarding orders and shipments.
• Enter data accurately into Excel or the customer database.
• Dispatch drivers for U.S. domestic shipment pickups and deliveries.
• Provide professional, courteous, and solution-focused service.

Skills

Customer service

Communication

Data entry

Phone & email support

Microsoft Excel

Education

High school diploma or GED

Tools

CRM software

Outlook

Excel

Job description

Staffmark Group in Des Plaines, IL is hiring a Customer Service Representative to assist customers by phone and email, manage orders, and ensure accurate data entry. The role emphasizes friendly, professional communication and problem-solving to deliver outstanding service.

The position offers $20.00 per hour, a Monday–Friday schedule from 8:00 am to 4:30 pm, and comprehensive benefits after eligibility. Previous dispatch or logistics coordination experience is a plus, with proficiency in Excel