Customer Account Manager 2

UKG; United States; On-site; USD 90,000 - 95,000; Full time

Job summary

UKG is seeking an SMB Customer Account Manager to grow and nurture our customer relationships, expand the value of the UKG partnership, and create tailored HCM and Payroll proposals. You’ll manage accounts with a consultative approach, uncover opportunities, and build strong, measurable outcomes for customers.

You will drive revenue through upsells, coordinate with Sales Operations and Marketing, and maintain a robust pipeline while traveling up to 25% for customer engagements and industry

Qualifications

• 2+ years successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas.
• Minimum of 1 year experience in the technology/software industries.
• Ability to travel for face-to-face customer interactions and industry events.

Responsibilities

• Grow customer accounts by building trusted relationships through regular interactions, industry events, and conferences.
• Identify upsell and cross-sell opportunities and develop proposals aligned to customer needs.
• Run strategic sales campaigns to drive pipeline and bookings across assigned accounts.
• Maintain accurate account contacts, sentiment, and rolling four-quarter pipeline data in SFDC.

Skills

Communication

Interpersonal skills

Multitasking

Time management

Sales acumen

Education

Bachelor's degree or equivalent practical experience

Tools

Salesforce

Job description

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About the opportunity

Our SMB Customer Account Managers help customers solve workforce challenges while expanding the value of their UKG partnership. You will manage and grow customer relationships, uncover opportunities to introduce additional products and modules, and build tailored HCM and Payroll proposals. This role is ideal for a commercially minded relationship builder who enjoys consultative selling, industry learning, and creating measurable customer impact.

Why sales professionals choose UKG

• Tenured sales leadership and experienced partners who understand how to guide successful sellers.
• Seasoned Application Consultants to support proposals, RFPs, demos, and solution alignment.
• Expert technical sales support and strong Sales Operations and Legal partnership to help move opportunities forward.
• A highly referenceable customer base and a proven hosted SaaS solution with 96% customer retention.
• Award-winning HRMS/Payroll, Talent Management, Time and Attendance, and workforce management solutions.
• Implementation and Customer Support teams focused on delivering a strong customer experience.
• A high-performance, inclusive culture with meaningful career growth and recognition for top performance, including President’s Club.

What you'll do

Grow customer accounts

• Build trusted relationships through regular customer interactions, industry events, trade shows, and conferences.
• Research customer industries and advise on best practices, business priorities, and service expansion.
• Identify upsell and cross-sell opportunities and develop proposals aligned to customer needs.
• Run strategic sales campaigns to drive pipeline and bookings across assigned accounts.

Create customer value

• Maintain a strong understanding of UKG products and incorporate product advances into customer presentations.
• Develop Annual Account Plans and Relationship Maps with internal stakeholders.
• Build relationships with decision-makers by leveraging sales leadership, executive sponsors, and in-person meetings.
• Conduct at least one annual business review covering adoption, support, and roadmap content.

Protect and expand the partnership

• Increase engagement by partnering with Field Marketing and Customer Marketing teams.
• Monitor account health, identify risks, and collaborate on Save Plans.
• Maintain accurate account contacts, sentiment, and rolling four-quarter pipeline data in SFDC.
• Engage marketing-qualified leads within 24 hours.

What you bring

Basic Qualifications

• 2+ years successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas.
• Minimum of 1 year experience in the technology/software industries.
• Ability to travel for face-to-face customer interactions and industry events.

Preferred Qualifications

• Excellent communication and interpersonal skills.
• Proficient in Salesforce.
• Thrives in a quick-turn, high-paced environment.
• Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills.
• Strong verbal and written communication skills.
• Ability to articulate the value proposition of our product offering.
• Bachelor's degree or equivalent practical experience.
• Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role.
• Experience optimizing and troubleshooting products or services.

Travel Requirement

• Up to 25%

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

UKG participates in E-Verify.

t is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process:

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail].

Pay Transparency:

The base salary range for this position is $90,000 to $95,000; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation.

NOTICE ON HIRING SCAMS

UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined here.

ABOUT OUR JOB DESCRIPTIONS

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.