Customer-Focused Teller: Smooth Transactions & Service

Santander US; York (York County); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander US is seeking a Teller to assist customers with financial needs, process transactions, and uphold accuracy. You will welcome customers, handle deposits, withdrawals, and transfers, while maintaining cash drawer integrity.

The role emphasizes excellent service, risk awareness, and leveraging digital tools to guide customers to self-service options. Candidates should have 6+ months cash handling and customer service experience, and be able to work occasional weekends and evenings.

Qualifications

• High school diploma or GED required.
• 6+ months cash handling experience required.
• 6+ months demonstrated customer service experience required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable using digital tools to engage customers.
• Energetic, organized and able to multi-task in a fast-paced environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, weekends and evenings.

Responsibilities

• Provide an elevated level of customer service by welcoming customers and assisting with banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies and risk management procedures to prevent fraud.
• Recognize opportunities and cross-sell bank products to deepen relationships.
• Engage customers and educate them on self-service options using digital tools.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean, organized workspace for a welcoming environment.
• Responsibilities may extend to nearby branches as needed.

Skills

Cash handling

Customer service

Risk awareness

Following procedures

Communication

Digital tools

Multitasking

Attention to detail

Computer proficiency

Weekend hours

Education

High school diploma

Tools

Microsoft Office

Job description

Santander US is seeking a Teller to assist customers with financial needs, process transactions, and uphold accuracy. You will welcome customers, handle deposits, withdrawals, and transfers, while maintaining cash drawer integrity.

The role emphasizes excellent service, risk awareness, and leveraging digital tools to guide customers to self-service options. Candidates should have 6+ months cash handling and customer service experience, and be able to work occasional weekends and evenings.