Bank Teller: Elevate Service & Safeguard Transactions

Santander US; Carlisle (Cumberland County); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander US is seeking a Teller to assist customers with banking needs, process transactions, and promote products. You will handle cash, follow policies, and work to resolve issues while providing courteous service.

Responsibilities include processing deposits and withdrawals, maintaining cash accuracy, and supporting branch operations. Weekend/evening shifts may be required, with a focus on risk awareness and accuracy.

Qualifications

• 6+ months cash handling experience required.
• 6+ months demonstrated customer service experience required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Cash handling

Customer service

Digital tools

Attention to detail

Communication

Multi-tasking

Education

High school diploma, GED

Tools

Microsoft Office

Job description

Santander US is seeking a Teller to assist customers with banking needs, process transactions, and promote products. You will handle cash, follow policies, and work to resolve issues while providing courteous service.

Responsibilities include processing deposits and withdrawals, maintaining cash accuracy, and supporting branch operations. Weekend/evening shifts may be required, with a focus on risk awareness and accuracy.