Bank Teller & Customer Experience Champion

Santander Consumer USA Inc.; York (York County); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Teller to assist customers with banking needs, process transactions, and maintain accurate cash drawer balances. You will adhere to policies, mitigate risks, and educate customers on digital self-service options.

The role requires 6+ months cash handling and customer service experience, with flexibility for weekend/evening hours. This position offers competitive pay and benefits in the United States.

Qualifications

• High school diploma, GED - Required.
• 6+ Months Cash Handling experience - Required.
• 6+ Months Demonstrated customer service experience - Required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and escalate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable using digital tools and technology to engage customers.
• Energetic, organized and able to multi-task in a fast-paced environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Provide an elevated level of customer service by welcoming customers and assisting with banking needs.
• Process transactions including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies and risk management protocols to prevent fraud.
• Recognize opportunities and cross-sell bank products to deepen relationships.
• Engage customers and educate on self-service options using digital tools.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean, organized work area and welcoming environment for customers.
• Support nearby branches as needed.

Skills

Cash Handling

Customer Service

Risk Awareness

Communication Skills

Digital Tools

Attention to Detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. is seeking a Teller to assist customers with banking needs, process transactions, and maintain accurate cash drawer balances. You will adhere to policies, mitigate risks, and educate customers on digital self-service options.

The role requires 6+ months cash handling and customer service experience, with flexibility for weekend/evening hours. This position offers competitive pay and benefits in the United States.