Dynamic Teller: Customer Focus & Tech-Savvy Banking

Santander US; Boyertown (Berks County); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander US in the United States is seeking a personable Teller to assist customers with their banking needs, process transactions, and promote products when appropriate.

You will handle deposits, withdrawals, transfers, cash handling, and maintain accurate cash drawers while following bank policies. This role requires reliability, attention to detail, and strong customer service skills for a fast-paced branch environment.

Qualifications

• High school diploma or GED required.
• 6+ months cash handling experience required.
• 6+ months customer service experience required.
• Excellent customer service with a passion for helping others.
• Ability to identify and escalate risk concerns to appropriate channels.
• Ability to follow directions, policies and procedures.
• Strong listening and communication skills.
• Comfort using digital tools to engage customers.
• Energetic and organized with the ability to multi-task in a fast-paced environment.
• Attention to detail and accuracy in all tasks.
• Basic math skills and computer proficiency.
• Ability to work branch hours, including weekends and evenings.

Responsibilities

• Provide elevated customer service by welcoming customers and assisting with banking needs.
• Process deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies and risk management procedures to prevent fraud.
• Recognize opportunities to cross-sell bank products.
• Educate customers on self-service options using digital tools.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean, organized work area to create a welcoming environment.
• Support nearby branches as needed.

Skills

Cash Handling

Customer Service

Risk Awareness

Digital Tools

Attention to Detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Santander US in the United States is seeking a personable Teller to assist customers with their banking needs, process transactions, and promote products when appropriate.

You will handle deposits, withdrawals, transfers, cash handling, and maintain accurate cash drawers while following bank policies. This role requires reliability, attention to detail, and strong customer service skills for a fast-paced branch environment.