Customer-Centric Teller

Santander US; East Brunswick Township (NJ); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander US in New Jersey is seeking a Teller to assist customers with their banking needs, process transactions, and maintain accurate cash drawer balances.

The role emphasizes high-quality customer service, risk awareness, and the ability to use digital tools to educate customers on self-service options. Evening/weekend shifts may be required, with opportunities to grow within the branch network.

Qualifications

• 6+ months cash handling experience
• 6+ months customer service experience
• Excellent customer service and a passion for helping others
• Ability to identify and elevate risk concerns
• Follow policies and procedures
• Active listening and communication skills
• Comfort with digital tools to enhance engagement
• Energetic and organized in a fast-paced environment
• Attention to detail and accuracy
• Basic math and computer proficiency
• Ability to work varied hours including weekends/evenings

Responsibilities

• Provide elevated customer service by welcoming customers and assisting with banking needs
• Process transactions: deposits, withdrawals, transfers
• Handle cash and maintain accurate cash drawer balances
• Adhere to bank policies and risk management to prevent fraud
• Recognize opportunities and cross-sell bank products
• Educate customers on self-service options using digital tools
• Assist with audits, custodianship, and other tasks
• Maintain a clean, welcoming work area
• Support nearby branches as needed

Skills

Cash handling

Customer service

Communication skills

Attention to detail

Digital tools proficiency

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander US in New Jersey is seeking a Teller to assist customers with their banking needs, process transactions, and maintain accurate cash drawer balances.

The role emphasizes high-quality customer service, risk awareness, and the ability to use digital tools to educate customers on self-service options. Evening/weekend shifts may be required, with opportunities to grow within the branch network.