Personal Banking Teller & Financial Guidance

Talentify; Toledo (OH); On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

Meaningful work

Volunteer time off

Donation matching

Career development

Health benefits

Job summary

Citizens Bank is seeking a customer service representative to greet customers in lobby areas and assist with digital tools like mobile banking and ATMs. You will deliver personalized financial guidance, identify customer needs, and connect them with Bankers for next steps.

The role emphasizes adhering to financial policies, maintaining cash handling standards, and delivering exceptional service across branches, with opportunities to grow within the bank’s network.

Qualifications

• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.

Responsibilities

• Greet customers in lobbies and assist with using mobile app or ATMs to complete simple transactions.
• Provide personalized advice and connect customers to Bankers for next steps.
• Educate customers on Citizens products and benefits and respond to questions following policies and procedures.

Skills

Customer service

Communication

Active listening

Needs assessment

Problem solving

Digital literacy

Education

High School diploma or GED

Job description

Citizens Bank is seeking a customer service representative to greet customers in lobby areas and assist with digital tools like mobile banking and ATMs. You will deliver personalized financial guidance, identify customer needs, and connect them with Bankers for next steps.

The role emphasizes adhering to financial policies, maintaining cash handling standards, and delivering exceptional service across branches, with opportunities to grow within the bank’s network.