Customer-Focused Teller: Grow Your Financial Career

Citizens Bank; Warwick (RI); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Paid time off for volunteering 8 hours

charitable donation matching up to $1

Comprehensive benefits including 401K

Job summary

Citizens Bank is seeking a Teller to greet customers in our lobby and help them with mobile app and ATM transactions. You will create positive experiences by understanding customer needs and offering suitable banking solutions.

You will educate customers on Citizens products, follow cash handling policies, and collaborate with branch staff to drive referrals and long-term relationships, including occasional weekend/evening shifts.

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to work branch hours, including weekends and evenings.
• Video interview assessment after applying within 7 days.

Responsibilities

• Greet customers in the lobby and assist with digital tools like mobile apps and ATMs.
• Provide personalized financial advice and connect customers with Bankers for next steps.
• Educate customers on Citizens products and benefits and respond to questions or concerns.
• Follow all financial policies and proper cash handling procedures.

Skills

Customer service

Communication

Listening

Problem solving

Digital banking

Needs assessment

Relationship building

Education

High School diploma or GED

Job description

Citizens Bank is seeking a Teller to greet customers in our lobby and help them with mobile app and ATM transactions. You will create positive experiences by understanding customer needs and offering suitable banking solutions.

You will educate customers on Citizens products, follow cash handling policies, and collaborate with branch staff to drive referrals and long-term relationships, including occasional weekend/evening shifts.