Teller - Help Customers Achieve Their Financial Goals

Citizens; East Naples (FL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Meaningful work & relationships

Community volunteering 8 hours PTO

Career growth & training

Comprehensive benefits

Job summary

Citizens Bank is seeking a Teller to greet customers in our lobby and demonstrate how to use mobile banking and ATMs for basic transactions. You will deliver personalized assistance to help customers meet their financial goals and connect them with Bankers for further support.

You will educate customers on Citizens products, follow all cash handling policies, and help ensure a seamless branch experience, including flexible hours that may include weekends and evenings.

Qualifications

• High School degree or GED.
• 6 months experience processing transactions (cash and/or digital payments).
• 1 year experience in customer service, recommending and referring products/services.
• Strong listening and communication skills.
• Ability to identify customer needs to build long-term relationships.
• Problem solving to resolve customer issues.
• Customer-centric approach to service delivery.
• Comfort with using digital technology to support business goals.
• Ability to work branch hours, including weekends and evenings.

Responsibilities

• Greet customers in the lobby and demonstrate how to use mobile app or ATMs for simple transactions.
• Provide personalized financial guidance and connect customers to Bankers for next steps.
• Educate customers about Citizens products and benefits and respond to questions.
• Follow all policies, cash handling procedures, and relevant regulations.
• Support branch team to create exceptional customer experiences.

Skills

Customer service

Communication skills

Active listening

Problem solving

Questioning to uncover needs

Digital technology comfort

Customer-centric

Education

High School diploma or GED

Tools

ATM usage

Mobile banking app

Job description

Citizens Bank is seeking a Teller to greet customers in our lobby and demonstrate how to use mobile banking and ATMs for basic transactions. You will deliver personalized assistance to help customers meet their financial goals and connect them with Bankers for further support.

You will educate customers on Citizens products, follow all cash handling policies, and help ensure a seamless branch experience, including flexible hours that may include weekends and evenings.