Bank Teller & Customer Solutions Advocate

Citizens Bank; Doylestown (Bucks County); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Volunteer time off (8 hours annually)

Donation matching up to $1,000

Health care (medical, dental, vision)

401(k) with company match

Tuition assistance

Job summary

Citizens Bank is seeking a Teller to greet customers in the lobby, assist with mobile app and ATM transactions, and create memorable experiences while helping customers achieve their financial goals. You’ll provide personalized advice and connect customers with Bankers for the next step, using knowledge of Citizens products to respond to questions and ensure compliant service.

This role emphasizes accurate cash handling, strong listening and communication skills, and the ability to work branch

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.

Responsibilities

• Greet customers in the lobby and demonstrate how to use the mobile app or ATMs for simple transactions.
• Provide personalized financial advice and connect customers with Bankers for next steps.
• Educate customers on Citizens products and benefits while ensuring compliance with policies and cash handling procedures.

Skills

Customer service

Cash handling

Digital literacy

Communication

Education

High School diploma or GED

Tools

POS systems

Job description

Citizens Bank is seeking a Teller to greet customers in the lobby, assist with mobile app and ATM transactions, and create memorable experiences while helping customers achieve their financial goals. You’ll provide personalized advice and connect customers with Bankers for the next step, using knowledge of Citizens products to respond to questions and ensure compliant service.

This role emphasizes accurate cash handling, strong listening and communication skills, and the ability to work branch