Customer-Centric Teller – Growth, Benefits & Impact

Citizens Bank; Springfield (MA); Vor Ort; USD 29.000 - 35.000; Vollzeit

Benefits dieser Stelle

Health, dental, and vision coverage

401K with company match

Volunteer time off (8 hours)

Zusammenfassung

Citizens Bank is seeking a friendly Teller to greet customers in the lobby and guide them through basic transactions using mobile apps or ATMs. You will identify needs, offer tailored financial solutions, and connect customers with Bankers for next steps.

You will uphold all policies, perform cash handling securely, and use digital tools to enhance the customer experience. This role emphasizes service quality, problem solving, and strong communication in a fast-paced branch setting.

Qualifikationen

• High School diploma or GED required.
• 6+ months experience processing transactions (cash/digital).
• 1+ year customer-facing experience recommending products/services.
• Strong listening and communication skills.
• Ability to build long-term customer relationships.
• Comfort with digital tech to support business goals.
• Availability to work branch hours including weekends/evenings.
• Video interview after applying within 7 days.

Aufgaben

• Greet customers in the lobby and demonstrate mobile app or ATMs for simple transactions.
• Provide personalized advice and connect customers with Bankers for next steps.
• Educate customers about Citizens products and policies while following security rules.

Kenntnisse

Customer service

Cash handling

Digital payments

Communication

Problem solving

Ausbildung

High School diploma or GED

Jobbeschreibung

Citizens Bank is seeking a friendly Teller to greet customers in the lobby and guide them through basic transactions using mobile apps or ATMs. You will identify needs, offer tailored financial solutions, and connect customers with Bankers for next steps.

You will uphold all policies, perform cash handling securely, and use digital tools to enhance the customer experience. This role emphasizes service quality, problem solving, and strong communication in a fast-paced branch setting.