Bank Teller - Create Financial Wins for Customers

Citizens; New York (NY); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Meaningful work

Job summary

Citizens Bank is seeking a Teller to greet customers in our lobby, demonstrate mobile app/ATM usage, and process transactions with accuracy. You will deliver personalized financial guidance, connect customers to bankers for next steps, and educate on Citizens products while ensuring compliance with cash handling rules and regulations.

The role emphasizes strong listening, clear communication, and a customer-centric approach to build lasting relationships while working a 30-hour week with

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.
• 1 year of experience processing transactions (cash and/or digital payments).
• Motivates others, like teammates, business partners, and specialists, through collaboration.
• Process-oriented, energetic, detail-oriented and ability to multitask effectively.

Responsibilities

• You’ll greet our customers in our lobbies and demonstrate how to use our mobile app or ATMs to complete simple transactions.
• You’ll provide personalized advice and connect customers to Bankers for the next steps.
• You’ll educate customers on Citizens products and respond to questions and/or concerns.
• All financial policies and procedures will be followed, including proper cash handling and laws.

Skills

Customer service

Communication

Active listening

Problem solving

Needs assessment

Digital literacy

Branch hours

Relationship building

Education

High School degree or GED

Job description

Citizens Bank is seeking a Teller to greet customers in our lobby, demonstrate mobile app/ATM usage, and process transactions with accuracy. You will deliver personalized financial guidance, connect customers to bankers for next steps, and educate on Citizens products while ensuring compliance with cash handling rules and regulations.

The role emphasizes strong listening, clear communication, and a customer-centric approach to build lasting relationships while working a 30-hour week with