Customer-Centric Teller: Guide Financial Wins

Citizens Bank; New York (NY); On-site; USD 29,000 - 40,000; Part time

Benefits offered by this job

Meaningful work

Volunteer time off

Donations matching

Career growth

Comprehensive benefits

Job summary

Citizens Bank is seeking a Teller to greet customers in our lobby and guide them through simple transactions using mobile apps and ATMs. You will build relationships by offering personalized financial solutions and connect customers with Bankers for next steps, while following all policies and cash-handling procedures.

You will work in a role that emphasizes community impact, with competitive pay and benefits, opportunities for growth, and a focus on delivering exceptional service in a

Qualifications

• High School degree or GED.
• 6 months experience processing transactions.
• 1 year demonstrated customer experience, recommending and referring products and services.
• Strong listening and communication skills.
• Ability to develop long-term customer relationships.
• Problem solving and providing solutions.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology.
• Ability to work branch hours, including weekends and evenings.

Responsibilities

• Greet customers in lobbies and demonstrate mobile app/ATMs.
• Provide personalized advice and connect customers to Bankers for the next steps.
• Educate customers on Citizens products and benefits.
• Adhere to all financial policies and cash handling procedures.

Skills

Active listening

Customer communication

Problem solving

Customer relationship

Digital literacy

Flexible hours

Education

High School diploma or GED

Job description

Citizens Bank is seeking a Teller to greet customers in our lobby and guide them through simple transactions using mobile apps and ATMs. You will build relationships by offering personalized financial solutions and connect customers with Bankers for next steps, while following all policies and cash-handling procedures.

You will work in a role that emphasizes community impact, with competitive pay and benefits, opportunities for growth, and a focus on delivering exceptional service in a