Customer-Focused Teller for Financial Wellness

Northwest-Bank; East Franklin Township (PA); On-site; USD 26,000 - 38,000; Full time

Job summary

Northwest Bank is seeking a friendly teller to join our retail network. You will welcome customers, accurately process transactions, resolve problems, and educate clients on bank services while identifying opportunities for referrals.

You will balance cash drawer, participate in meetings, support digital offerings, follow security and compliance procedures, and work evenings or weekends as needed. A high school diploma and customer-service or cash handling experience are preferred.

Qualifications

• Strong customer-service experience preferred.
• Cash handling experience preferred.
• Banking/retail exposure beneficial.

Responsibilities

• Welcome customers and process transactions accurately and efficiently.
• Identify referral opportunities to enhance financial wellness.
• Balance teller drawer daily and participate in office meetings and security procedures.
• Educate customers on bank products and digital offerings.
• Support branch opening/closing tasks and adhere to compliance policies.
• Work evenings and weekends as needed and collaborate with team to meet goals.

Skills

Customer service

Cash handling

Communication

Problem solving

Teamwork

Attention to detail

Digital banking knowledge

Education

High School Diploma or equivalent

Tools

Teller System

Microsoft Office

Job description

Northwest Bank is seeking a friendly teller to join our retail network. You will welcome customers, accurately process transactions, resolve problems, and educate clients on bank services while identifying opportunities for referrals.

You will balance cash drawer, participate in meetings, support digital offerings, follow security and compliance procedures, and work evenings or weekends as needed. A high school diploma and customer-service or cash handling experience are preferred.