Customer-Centric Teller: Drive Financial Wellness & Service

Northwest Bank; Cranberry Township (Butler County); On-site; USD 19,000 - 25,000; Full time

Job summary

Northwest Bank Cranberry Township is seeking a friendly teller who interacts with customers daily, processes transactions accurately, and identifies financial needs for referrals. This role emphasizes exceptional customer service and knowledge of bank products and digital offerings.

The teller will balance drawers, participate in meetings, and maintain security procedures while providing a seamless banking experience to clients, including in-person and remote communications.

Qualifications

• High School Diploma or equivalent preferred.
• Customer service experience preferred.
• Cash handling experience preferred.
• Banking and/or retail experience preferred.

Responsibilities

• Assist customers with questions, resolve problems, and inform them of features and benefits.
• Balance teller drawer daily and participate in office meetings and dual control tasks.
• Deliver exceptional customer experience in person, by phone, and via email.
• Support opening and closing tasks and adhere to security procedures.

Skills

Customer service

Problem solving

Active listening

Teamwork

Communication

Teller System knowledge

Education

High School Diploma or equivalent

Job description

Northwest Bank Cranberry Township is seeking a friendly teller who interacts with customers daily, processes transactions accurately, and identifies financial needs for referrals. This role emphasizes exceptional customer service and knowledge of bank products and digital offerings.

The teller will balance drawers, participate in meetings, and maintain security procedures while providing a seamless banking experience to clients, including in-person and remote communications.