Teller: Elevate Customer Experience & Financial Wellness

Northwest-Bank; Winchester (IN); On-site; USD 30,000 - 36,000; Full time

Job summary

Northwest is seeking a Teller to join our retail network. You will help customers with transactions, resolve issues, and identify opportunities for referrals to the right banking team. You will balance cash drawers and support daily branch operations while delivering excellent service across channels.

The role emphasizes knowledge of bank products and digital offerings, adherence to security procedures, and a collaborative team approach in a fast-paced environment.

Qualifications

• High School Diploma or equivalent preferred
• Customer service experience preferred
• Cash handling experience preferred
• Banking/retail experience preferred

Responsibilities

• Identify referral opportunities and contribute to sales goals
• Assist customers with questions, problem resolution, and other needs
• Proactively engage with customers to understand needs and inform them of product/service features
• Balance teller drawer daily and participate in balancing of vault/ATM as needed
• Deliver exceptional customer experience in person, over the phone, and via email

Skills

Customer service

Communication

Active listening

Time management

Decision making

Teller System knowledge

Microsoft Office

Education

High School Diploma or equivalent

Tools

Teller System

Microsoft Office

Job description

Northwest is seeking a Teller to join our retail network. You will help customers with transactions, resolve issues, and identify opportunities for referrals to the right banking team. You will balance cash drawers and support daily branch operations while delivering excellent service across channels.

The role emphasizes knowledge of bank products and digital offerings, adherence to security procedures, and a collaborative team approach in a fast-paced environment.