Customer-Focused Teller & Financial Guidance Expert

Citizens; Wyomissing (Berks County); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Volunteer PTO

Donation matching up to $1,000

Health, dental, vision plans

401K with company match

Tuition assistance

Job summary

Citizens Bank is seeking a Teller to greet customers, assist with transactions, and guide them in using our mobile app and ATMs. You will deliver personalized service, educate customers on Citizens products, and ensure cash handling complies with policies.

The role emphasizes customer-focused support, teamwork, and adherence to regulatory requirements while helping clients achieve financial goals at the branch level.

Qualifications

• High School diploma or GED required.
• Minimum 6 months experience processing transactions (cash and/or digital payments).
• Minimum 1 year customer experience; ability to recommend and refer products/services.
• Strong listening and communication skills.
• Ability to work branch hours, including weekends/evenings.

Responsibilities

• Greet customers in the lobby and guide them through transactions.
• Demonstrate use of mobile app and ATMs for simple transactions.
• Provide personalized advice to help customers meet financial goals.
• Educate customers on Citizens products and benefits following policies.
• Handle cash and follow state/local regulations.

Skills

Customer service

Active listening

Communication skills

Problem solving

Digital literacy

Cash handling

Time management

Relationship building

Education

High School diploma or GED

Job description

Citizens Bank is seeking a Teller to greet customers, assist with transactions, and guide them in using our mobile app and ATMs. You will deliver personalized service, educate customers on Citizens products, and ensure cash handling complies with policies.

The role emphasizes customer-focused support, teamwork, and adherence to regulatory requirements while helping clients achieve financial goals at the branch level.