Personal Banking Teller & Customer Advisor

Citizens Bank; Wyomissing (Berks County); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Meaningful work

Community volunteering (paid)

Career growth opportunities

Excellent benefits

Job summary

Citizens Bank is hiring a Teller to welcome customers in the lobby, assist with transactions, and promote mobile app usage and ATM services. You will provide personalized financial guidance and connect customers to Bankers for next steps, while adhering to all policies and cash-handling procedures.

The role emphasizes a customer-centric approach, strong communication, and the ability to work flexible hours at our branches across the community.

Qualifications

• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.

Responsibilities

• Greet customers in lobbies and demonstrate mobile app or ATM usage to complete transactions.
• Provide personalized advice and solutions to help customers meet financial goals.
• Educate customers on Citizens products and benefits and respond to questions per policies.

Skills

Customer service

Communication

Active listening

Problem solving

Digital literacy

Hours flexibility

Education

High school diploma or GED

Job description

Citizens Bank is hiring a Teller to welcome customers in the lobby, assist with transactions, and promote mobile app usage and ATM services. You will provide personalized financial guidance and connect customers to Bankers for next steps, while adhering to all policies and cash-handling procedures.

The role emphasizes a customer-centric approach, strong communication, and the ability to work flexible hours at our branches across the community.