Customer-Focused Teller: Elevate Banking Experience

Fifth Third Bank; Royal Oak (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Royal Oak, MI is seeking a Customer Service Representative / Teller to provide exceptional service at the branch. You will handle cash and perform daily office tasks while maintaining confidentiality and brand standards.

You will deepen relationships, refer customers to bankers, and resolve routine issues with professionalism. A flexible schedule and strong integrity are essential for success in this role.

Qualifications

• High school diploma or GED is required.
• Experience handling cash in a retail or service environment.
• Customer-facing experience preferred.
• Knowledge of retail policies and procedures.
• Ability to take initiative and make sound judgments.
• Uphold company values: integrity, accountability, respect and inclusion.
• Must be flexible with scheduling.

Responsibilities

• Deepen customer relationships and guide to appropriate services.
• Provide timely follow-up to customer questions and address issues.
• Maintain confidentiality and ethical conduct in all interactions.
• Refer customers to Bankers and business partners for consultative conversations.
• Handle referrals and track outcomes.
• Perform daily office tasks with the platform team to maintain operations.
• Resolve customer issues professionally and escalate when needed.
• Maintain accurate balancing records and knowledge of bank policies.

Skills

Cash handling

Public interaction

Retail policies

Decision making

Integrity

Scheduling flexibility

Education

High school diploma/GED

Job description

Fifth Third Bank in Royal Oak, MI is seeking a Customer Service Representative / Teller to provide exceptional service at the branch. You will handle cash and perform daily office tasks while maintaining confidentiality and brand standards.

You will deepen relationships, refer customers to bankers, and resolve routine issues with professionalism. A flexible schedule and strong integrity are essential for success in this role.