Banking CSR: Customer Care & Referrals Specialist

Fifth Third Bank; Royal Oak (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Total Rewards program with benefits

Job summary

Fifth Third Bank seeks a CSR/Teller in Royal Oak, MI to deliver friendly, accurate service and process transactions. You will deepen relationships by listening, resolve issues, and refer complex inquiries to specialists as needed.

This role requires cash handling, strong communication, and the ability to work flexibly in a fast-paced retail banking environment. Our Total Rewards program offers comprehensive benefits and competitive compensation.

Qualifications

• High school diploma/GED.
• Extensive cash handling.
• Ability to interact comfortably with the public.
• Flexibility in scheduling.

Responsibilities

• Deepen relationships by listening to customer needs and guiding them to suitable financial solutions.
• Provide timely follow-up to questions and resolve issues.
• Maintain confidentiality and ensure ethical handling of customer information.
• Refer customers to bankers and partners for consultative conversations.

Skills

Cash handling

Customer service

Interpersonal skills

Education

High school diploma/GED

Job description

Fifth Third Bank seeks a CSR/Teller in Royal Oak, MI to deliver friendly, accurate service and process transactions. You will deepen relationships by listening, resolve issues, and refer complex inquiries to specialists as needed.

This role requires cash handling, strong communication, and the ability to work flexibly in a fast-paced retail banking environment. Our Total Rewards program offers comprehensive benefits and competitive compensation.