Customer Care Teller: Elevate Banking Interactions

Fifth Third Bank; Bloomfield Hills (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Fifth Third Bank is seeking a CSR/Teller in Bloomfield Hills to deliver outstanding customer service, process transactions accurately, and refer customers to specialists as needed.

The role requires adherence to bank policies, confidentiality, and strong communication with customers. It is a full-time position based in the Maple & Telegraph area with a focus on responsible, ethical service and teamwork.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience expected.
• Ability to interact comfortably with the public and follow dress code guidelines.
• Knowledge of retail policies and procedures; must use good judgment in decisions.
• Demonstrate core values: teamwork, accountability, respect, integrity.

Responsibilities

• Provide excellent customer service and refer customers to appropriate business partners.
• Respond to customer questions and address issues promptly.
• Maintain timely and confidential handling of customer information.
• Follow code of conduct and bank policies; escalate concerns as needed.
• Perform daily office responsibilities and assist with operational tasks.

Skills

Cash handling

Public interaction

Retail policies

Judgment

Problem solving

Communication

Ethical conduct

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a CSR/Teller in Bloomfield Hills to deliver outstanding customer service, process transactions accurately, and refer customers to specialists as needed.

The role requires adherence to bank policies, confidentiality, and strong communication with customers. It is a full-time position based in the Maple & Telegraph area with a focus on responsible, ethical service and teamwork.