Customer-Focused Retail Associate & Framing Specialist

Michaels; Worcester (MA); On-site; USD 22,000 - 25,000; Full time

Job summary

Michaels in Worcester, MA is seeking team members to deliver friendly customer service, assist shoppers, and ensure a fast, accurate checkout experience. You will support truck unloads, stocking, and planogram maintenance to keep the store well merchandised and in stock.

The role involves cross-training in framing sales, assisting with omnichannel processes like BOPIS and Ship From Store, and adhering to SOPs while promoting the Michaels Rewards program.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods and lift heavy items.
• Familiar with truck unload, stocking and store recovery processes.

Responsibilities

• Help customers locate products and provide solutions.
• Provide a fast and friendly checkout with cash handling to standards.
• Enroll customers in Michaels Rewards and Private Label Credit Card programs.
• Participate in truck unload, stocking and planogram duties.

Skills

Customer service

Cash handling

Retail experience

Omni-channel

BOPIS/SFS

Custom Framing

Tools

POS system

Job description

Michaels in Worcester, MA is seeking team members to deliver friendly customer service, assist shoppers, and ensure a fast, accurate checkout experience. You will support truck unloads, stocking, and planogram maintenance to keep the store well merchandised and in stock.

The role involves cross-training in framing sales, assisting with omnichannel processes like BOPIS and Ship From Store, and adhering to SOPs while promoting the Michaels Rewards program.