Customer-Focused Mortgage Loan Processor (On-Site)

NVR, Inc.; Cleveland (OH); On-site; USD 58,000 - 61,000; Full time

Job summary

NVR Mortgage is seeking a Loan Processor in Cleveland to work directly with homebuyers from Ryan Homes, NVHomes and Heartland Homes. You will liaise between borrowers, the sales team and underwriting to ensure a smooth home buying experience, on-site at NVR Mortgage Offices.

You will manage multiple loan files, gather required documents, and coordinate exhibits and closing paperwork, while delivering excellent customer service and maintaining strong communication across teams.

Qualifications

• 2+ years of experience processing loans (preferred)
• Excellent customer service and strong oral and written communication skills
• Working knowledge of real estate documentation, underwriting policies, compliance and procedures (preferred)

Responsibilities

• Positively impact the customer experience while maintaining frequent communication and providing exceptional customer service to homebuyers
• Maintain ongoing communication with NVR Mortgage and Homebuilding staff throughout the entire loan process
• Manage multiple loan files, collect and record customer information, and ensure timely processing of mortgages
• Set up loan files, order all exhibits (VOE, VOD, credit report, etc.), and follow up on submitted and pending loans
• Coordinate closing paperwork, ensure accuracy and completeness of loan files prior to passing to the closing department

Skills

Customer service

Communication

Multitasking

Attention to detail

Job description

NVR Mortgage is seeking a Loan Processor in Cleveland to work directly with homebuyers from Ryan Homes, NVHomes and Heartland Homes. You will liaise between borrowers, the sales team and underwriting to ensure a smooth home buying experience, on-site at NVR Mortgage Offices.

You will manage multiple loan files, gather required documents, and coordinate exhibits and closing paperwork, while delivering excellent customer service and maintaining strong communication across teams.