Home Loan Processor: Customer-Focused & Closing Expert

International Executive Service Corps; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

NVR Mortgage is seeking a detail-oriented Loan Processor to support homebuyers from Ryan Homes, NVHomes and Heartland Homes. You’ll act as the bridge between borrowers, the sales team and underwriting to ensure a smooth, customer-focused home buying experience.

You will bring strong customer service, financial background and organizational skills to manage multiple files, gather information and keep processes moving toward timely closings.

Qualifications

• Excellent customer service and strong oral and written communication.
• Strong organization skills, attention to detail, and ability to multi-task.
• At least 2 years of experience processing loans.
• Familiarity with real estate documentation, underwriting policies, compliance, and procedures is a plus.

Responsibilities

• Positively impact the customer experience, while maintaining frequent communication and providing exceptional customer service to homebuyers
• Maintain ongoing communication with NVR Mortgage and Homebuilding staff throughout the entire loan process
• Manage multiple loan files, collect and record customer information, and ensure timely processing of mortgages
• Set up loan files, order all exhibits (i.e., VOE's, VOD's credit report, etc.), and follow up on submitted and pending loans.
• Coordinate closing paperwork, ensure accuracy and completeness of loan files prior to passing to the closing department

Skills

Customer service

Communication

Organization

Attention to detail

Loan processing experience

Job description

NVR Mortgage is seeking a detail-oriented Loan Processor to support homebuyers from Ryan Homes, NVHomes and Heartland Homes. You’ll act as the bridge between borrowers, the sales team and underwriting to ensure a smooth, customer-focused home buying experience.

You will bring strong customer service, financial background and organizational skills to manage multiple files, gather information and keep processes moving toward timely closings.