Home Loan Processor - Customer-Driven Mortgage Specialist

NVR, Inc.; Raleigh (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

NVR, Inc. is seeking a skilled Loan Processor for NVR Mortgage to support homebuyers from Ryan Homes, NVHomes and Heartland Homes. You will coordinate with borrowers, the sales team, and underwriting to ensure a smooth loan experience.

The role emphasizes exceptional customer service, accuracy, and the ability to manage multiple files, documents like VOE, credit reports, and closing paperwork. Onsite collaboration in Raleigh, NC, with growth and development opportunities.

Qualifications

• Excellent customer service, and strong oral and written communication skills.
• Strong organization skills, attention to detail, and ability to multi-task.

Responsibilities

• Positively impact the customer experience, while maintaining frequent communication and providing exceptional customer service to homebuyers.
• Maintain ongoing communication with NVR Mortgage and Homebuilding staff throughout the entire loan process.
• Manage multiple loan files, collect and record customer information, and ensure timely processing of mortgages.
• Set up loan files, order all exhibits (i.e., VOE's, VOD's credit report, etc.), and follow up on submitted and pending loans.
• Coordinate closing paperwork, ensure accuracy and completeness of loan files prior to passing to the closing department.

Skills

Customer service

Communication skills

Loan processing

Detail oriented

Multi-tasking

Job description

NVR, Inc. is seeking a skilled Loan Processor for NVR Mortgage to support homebuyers from Ryan Homes, NVHomes and Heartland Homes. You will coordinate with borrowers, the sales team, and underwriting to ensure a smooth loan experience.

The role emphasizes exceptional customer service, accuracy, and the ability to manage multiple files, documents like VOE, credit reports, and closing paperwork. Onsite collaboration in Raleigh, NC, with growth and development opportunities.